You can permanently delete your Jarli account and associated personal information at any time. There are two ways to do it.
Email hello@jarli.au from the email address registered to your account, with the subject “Account deletion request”. We will verify your request and delete your account within 30 days.
Deleting your account does not cancel your Jarli Core subscription. Cancel the subscription first — from the billing area in the web app, or by emailing hello@jarli.au — and then delete your account. If you delete first and find you are still being billed, email us and we will cancel it and refund anything charged after the deletion. Your rights under section 11 of the Terms and the Australian Consumer Law are unaffected.
For safety, quality and integrity reasons, some conversation records are retained in de-identified (pseudonymised) form — they are no longer linked to you and cannot be used to identify you. These de-identified records are retained indefinitely, as explained further in our Privacy Policy. If you had a paid subscription, we also keep limited billing records for as long as required for tax, accounting and legal purposes.